Alicante Airport Arrivals
If you are travelling to Alicante airport to collect a passenger, you will find ample parking spaces close to the arrivals hall. From these spaces, you can easily walk into the arrivals hall and wait for your passenger. The arrivals hall only has one door where passengers exit, so if you wait near this exit you will easily be able to find your passenger. Take a look at our parking page if you would like more information about parking at the airport.
For passengers who are arriving at the airport, the arrival procedure is very much like other airports. International passengers must pass security and passport control before they can collect their luggage. There are plenty of desks and officers at passport control to make this process as quick as possible, so waiting will be minimal. Once you have cleared passport control you can proceed to the baggage reclaim area.
Passengers from domestic flights and flights from a Schengen country do not need to go through passport control, so they can proceed directly to the baggage reclaim area.
The baggage reclaim area is located on the ground floor. Domestic and international passengers have to walk along a short walkway, but it is well signposted and less than five minutes on foot. If you think you need assistance for this, ensure you notify the airport or your airline at least 48 hours in advance. You can find out more about reduced mobility assistance and how to request it here.
You will find 12 carousels in the baggage reclaim area. Each carousel has a number, as well as a monitor that displays the flight number and origin of the flight. As you enter the reclaim area, you will find overhead monitors, and these lists all the flight numbers of recent arrivals and the carousel numbers where its baggage can be located. Ensure you familiarise yourself with your flight number so you do not end up waiting at the wrong carousel.
After you have collected your luggage, you can leave the reclaim area and pass through Customs. If you have something to declare it must do it at this point, otherwise you can proceed to the arrivals hall and continue your journey.
Lost or Damaged Luggage
Something that can happen during transit is your luggage being lost or damaged. Although it is not that common nowadays, it can still happen, but there are swift procedures in the airport to help you.
Firstly, you must locate the desk of the handling company in the bagged reclaim area. You can find out who the handling company is by looking at the monitor on the carousel. At the desk, fill out a 'Lost/Damaged property form', and inform the company where you are staying, or where to send your luggage. Lost luggage will be delivered free of charge and is usually delivered the next day. This form is available in English, so there is no need to worry if you cannot speak Spanish.
In case all your luggage is missing, and you have nothing but the clothes you are wearing, you can ask for a survival package. This is an emergency bag that will cover your basic needs, such as a toothbrush, tooth paste etc.
Do make sure you double check your luggage for damage before you leave the baggage reclaim area, as you won't be able to make a claim after you have passed Customs. If you need to contact the arrivals area for any reason, you can call their direct number which is (+34) 966 919 400.
If you need to continue your journey with public transportation, the following links may be useful for you.